Klarna, a 'buy now, pay later' company, is hoping to shrink its workforce from 3,800 employees to 2,000 by using AI to automate tasks.
The company's CEO, Sebastian Siemiatkowski, believes that AI can help them achieve more with fewer employees, citing an increase in revenue per employee.
Klarna has already seen success with AI, with their AI assistant handling the equivalent of 700 customer service agents and reducing customer inquiry times.
By implementing AI, Klarna aims to improve efficiency and reduce costs, ultimately making the company more sustainable in the long run.
